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Customer
Experience
Customer
Experience
Skilldify’s Customer Experience Training Program is a comprehensive and immersive journey tailor-made to upskill professionals with the skills and knowledge needed to deliver exceptional customer experience services. Tailored to meet the diverse needs of individuals across industries, this program focuses on cultivating a customer-centric mindset and enhancing critical customer service competencies.
WHY YOU SHOULD ENROLL?
25
of CX employees struggle with effectively resolving customer complaints and issues (Zendesk).
30
Nearly 30% of CX professionals find it challenging to personalize interactions and experiences for customers (Forrester).
20
Around 20% of CX employees lack the necessary skills to handle difficult or upset customers (Gartner).
60
Over 60% of consumers are willing to pay more for a better customer experience.
75
of consumers say that positive customer experiences play a significant role in their brand loyalty.
Who Is It For?
- Professionals responsible for directly interacting with customers to address inquiries, concerns, and feedback.
- Individuals tasked with designing and implementing strategies to enhance the overall customer experience.
- Those seeking to improve customer interactions and build stronger relationships to drive sales and revenue.
- Business Owners and Entrepreneurs.
Program Objectives
1
Understand customer preferences for personalized experiences.
2
Build rapport and exceed expectations with clear, empathetic communication.
3
Learn techniques to address concerns and resolve conflicts effectively.
4
Turn negative experiences into service recovery opportunities.
5
Equip yourself with strategies for relationship-building.
Benefits
- Master techniques to tailor experiences based on individual customer preferences.
- Learn to handle complaints and conflicts skillfully, turning challenges into opportunities.
- Build rapport and exceed expectations through empathetic and effective communication.
- Develop strategies to build lasting relationships, driving brand loyalty and boosting customer satisfaction.
Empower Your Success with Skilldify
Our Achievement-Focused Learning System is a dynamic blend of advanced pedagogy, behavioral science, and innovative tech
learner’s and growing
500000
program completion
96
course feedback
4.5
/5
Our Partners & Learners Love Us
Shivangi puts her heart into her work. We did a Talent transformation project with Shivangi, and she made sure that every individual gets benefited by this program. She provided specific feedback to every participant. She not helps corporates to understand the root cause of their problems, but comes up with a solution which would eradicate the problem itself.
Anita Raina
Director Of Business Operations at Telenity
Shivangi recently delivered a Talent Transformation session (Campus to Corporate session along with Soft skills session) at NEP India. She is an ingenious trainer. She can quickly understand the problem and knows how to make others understand through role plays and other activities. She knows her targets and can show you post results promptly. She knows her job very well. All the best!
Namrata Negi
HR Manager at NEP Group
Frequently Asked Questions
Anyone looking to upskill and improve their professional abilities can enroll in Skilldify’s programs. Whether you’re an individual professional, a team member, or a company representative, our courses are designed to cater to a wide range of participants.
Our sessions are a mix of live webinars, interactive workshops, and self-paced online modules. Each session is designed to be engaging and practical, offering real-world insights and skills you can apply immediately in your job.
No, you can choose the sessions that best fit your learning needs and schedule. While completing all sessions in a program can provide a comprehensive learning experience, we offer flexibility for you to focus on what’s most relevant to you.
You can reach out to our dedicated support team via email or chat on our platform. Additionally, each course includes access to instructors and mentors who can answer your questions and provide guidance.
The duration of our programs varies. Some courses are designed to be completed in a few weeks, while others may take a few months. Detailed information about the duration of each course is available on the course description page.
Most of our courses do not have prerequisites and are designed to be accessible to learners at all levels. However, some advanced courses may require prior knowledge or experience in the subject matter.
Yes, you will have continued access to the course materials even after the program ends, allowing you to review and revisit the content at your convenience.
If you need to cancel your enrollment, please contact our support team. We have a flexible refund policy that allows you to cancel within a specified period for a full or partial refund, depending on the timing of your cancellation.